The Client Care Coordinator supports compassionate, client-centered care by overseeing and strengthening the systems and processes that ensure effective, consistent service delivery in alignment with the mission and values of New Day Women’s Clinic. This role ensures that communication workflows, client engagement processes, and data systems are well-coordinated, efficient, and aligned with organizational goals in all client interactions.

The Client Care Coordinator serves as a key connection between New Day Women’s Clinic and the women and families we serve. This position oversees timely, compassionate client communication through phone, text, email, and other approved channels, assists with scheduling and care coordination, and works closely with the Family Care and Medical Services teams to connect clients with appropriate programs, resources, appointments, and support. The Client Care Coordinator helps ensure a consistent client experience, clear communication across teams, and an organized flow of care.

1. Serves as the “first face” of NDWC by greeting clients and visitors, initiating the intake process, answering phones, creating an inviting atmosphere, and directing them to the appropriate staff member.
2. Monitors all communication channels regularly to ensure client inquiries, follow-up needs, and communication tasks are addressed promptly, including sending and responding to client messages in a timely and professional manner.
3. Responsible for coordinating client scheduling and record maintenance so that every client receives compassionate, courteous and professional       service.
     a. Manages client intake process in a timely and proficient manner.
     b. Tracks and maintains relevant client appointment metrics
     c. Coordinates communication with the appropriate team member when a client need requires additional support, resources, or follow-up.
     d. Coordinates with staff and volunteers to ensure paper files are managed properly and in compliance with all privacy standards.
4. Additional client support responsibilities may include coordinating virtual mentoring content, documenting client participation and points in care system, and facilitating baby boutique requests and fulfillment
5. Monitor and implement changes necessary to ensure best practices for client benefit and efficient client flow through the center.
     a. Observes and monitors comments and concerns expressed by clients, staff, and volunteers to provide recommendations to improve flow and client satisfaction.
6. Other specific responsibilities may be adjusted based on team structure and organizational needs.